📦 Orders and Delivery
How long does it take for my order to arrive?
Delivery time varies according to your location. In general, orders arrive within 7 to 20 business days after payment confirmation. You will receive an email with the tracking code as soon as the order is shipped.
How do I track my order?
After shipping, you will receive an email with the tracking number. Track it through the Correios website (rastreamento.correios.com.br) or the indicated carrier.
Is shipping free?
We work with shipping calculated by zip code and order weight. We offer free shipping during special promotions — keep an eye on our social media!
Can I change the address after placing the order?
Contact us as soon as possible. If the order has not yet been shipped, we will make the change free of charge.
💳 Payments
What payment methods are accepted?
We accept credit cards (installments available), bank slip (boleto bancário), and Pix. Pix is processed instantly and speeds up the preparation of your order.
Is my payment secure?
Yes! Our store uses SSL encryption to protect all your data. No card information is stored on our servers.
🔄 Exchanges and Returns
Can I exchange or return a product?
Yes! You have up to 7 calendar days after receipt to request an exchange or return, in accordance with the Consumer Protection Code.
The product arrived damaged. What should I do?
Contact us via email or WhatsApp with a photo or video of the problem. We will resolve it with an exchange or full refund.
🧴 Products
Are the products original?
Yes, all products are original, acquired directly from certified suppliers.
Are the products registered with ANVISA?
Our cosmetic products follow applicable regulations. If you have any questions about a specific product, please contact our customer service.